Delivery & Returns
At GuzLove Essentials, we want your shopping experience to be smooth, transparent, and stress-free. Below you’ll find everything you need to know about our delivery and returns process.
Delivery Information
We process orders within 1–3 business days (excluding weekends and holidays).
✓ Shipping times may vary depending on your location and selected shipping method
✓ Estimated delivery times are provided at checkout
✓ Once your order has shipped, you will receive a confirmation email with tracking details
Please note that delivery times are estimates and may be affected by carrier delays, customs, or unforeseen circumstances beyond our control.
Shipping Fees
✓ Shipping costs are calculated at checkout
✓ Free shipping promotions may be offered from time to time and will be clearly displayed on our website
International Shipping
If applicable:
✓ International shipping rates and delivery times vary by destination
✓ Customers are responsible for any customs duties, taxes, or import fees
Returns Policy
We accept returns within 14 days of delivery, provided that:
✓ Items are unused, unworn, and in original condition
✓ Products are returned in original packaging
✓ Proof of purchase is provided
Certain items may be non-returnable for hygiene or safety reasons. These will be clearly noted on the product page.
How to Start a Return
To initiate a return, please contact us at:
Email:
Include your order number and reason for return. Our team will guide you through the next steps.
Refunds
✓ Refunds are processed once the returned item has been received and inspected
✓ Approved refunds will be issued to the original payment method
✓ Processing times may vary depending on your bank or payment provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We’ll make it right as quickly as possible.
Exchanges
At this time, we do not offer direct exchanges. Please return the item and place a new order.